One of healthcare’s most annoying bottlenecks is finally getting an AI-powered upgrade.
No, it’s not diagnosis. Or paperwork. It’s hold times—the kind that frustrate patients, clog up provider systems, and cost precious hours every day.
That’s exactly what Assort Health is tackling, and it’s just raised $22 million in Series A funding to do it at scale.
What’s the big idea?
Founded by Jon Wang and Jeffery L., who connected through @First Round Capital’s co-founder matchmaking program, Assort Health is turning a surprisingly simple but stubborn pain point into a smart tech solution.
Their idea? Use AI-powered voice agents to handle patient scheduling—replacing long wait times with fast, natural conversations that get the job done in under a minute. These agents don’t just pass the call—they handle the full interaction, helping patients book appointments, reschedule visits, and get real-time answers without ever speaking to a human.
It’s a seemingly small fix, but with huge potential.
What kind of results are we talking about?
Assort Health claims to reduce average call wait times from 30 minutes to just 1 minute. But it’s not just speed that makes it interesting—it’s how well patients are responding.
Even in regions that are traditionally skeptical of automation, Assort’s AI agents are getting 4+ star ratings from patients. That’s rare in healthcare, especially for automated systems.
Meanwhile, the business metrics speak for themselves:
- 8x revenue growth since late 2024
- Millions of calls managed annually
- Used by provider networks and clinics across the U.S.
By automating one of the most common and time-consuming parts of the care journey, Assort is helping providers save labor costs, improve patient experience, and reduce no-shows and appointment friction.
What’s behind the funding?
The $22 million Series A was led by First Round Capital (doubling down on their early conviction) and Chemistry Capital, bringing total funding to $26 million.
With the new capital, Assort plans to:
- Expand its AI capabilities across more call types and care verticals
- Deepen integrations with EHRs and practice management software
- Accelerate hiring across product, sales, and engineering
- Support more high-volume healthcare systems looking to scale up scheduling automation
As healthcare continues shifting toward efficiency, accessibility, and patient-centered delivery, the demand for seamless digital touchpoints is exploding. Voice remains a primary channel—especially for older patients or those without easy access to apps—and Assort is positioning itself as the go-to solution for providers who don’t want to build that tech from scratch.
Why it matters
While AI hype often centers on diagnostics or back-office automation, Assort Health reminds us that patient experience starts with access. The simple act of calling a clinic shouldn’t require half an hour of hold music and frustration.
And in a system already strained by staffing shortages and operational inefficiencies, tools that remove friction from basic workflows can have outsized impact.
As co-founder Jon Wang put it:
“We’re not just shortening calls—we’re restoring trust in the patient experience.”
Source: Assort Health
